Privacy Policy

1. Introduction

Welcome to takemyproctorexamforme.com (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

We collect the following personal information when you contact us, submit a form, or use our services:

  • Full name
  • Email address
  • Phone number and/or WhatsApp number
  • Exam details you voluntarily share (exam platform, subject, date, and duration)
  • Technical data automatically collected when you visit our website (IP address, browser type, device type, pages visited, and time spent on pages — collected via Google Analytics)
  • Chat messages submitted through our live chat tool (Chatra)

We do not collect payment card information directly. Any payment processing is handled by third-party payment processors and is governed by their respective privacy policies.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries and provide our exam assistance services
  • To assign the appropriate expert to your specific exam and platform
  • To communicate with you via email, phone, or WhatsApp regarding your service request
  • To process and confirm your service booking and results
  • To improve our website, services, and user experience using anonymised analytics data
  • To comply with applicable legal obligations

We do not sell, rent, or trade your personal information to any third party for marketing purposes. Ever.

4. Data We Do NOT Collect or Store

We want to be explicit about what we do not do with your data:

  • We do not collect or store your login credentials for any exam platform, university portal, or certification system
  • We do not record or retain your exam session activity
  • We do not store your exam content, answers, or results on our servers
  • We do not share your identity with any proctoring platform, educational institution, or certification body

Our service is designed so that you remain in control of your own login at all times. Our expert connects to your screen remotely during the session only — no credentials are exchanged or stored.

5. Cookies and Tracking Technologies

Our website uses the following tracking technologies:

Google Analytics: We use Google Analytics to collect anonymised data about how visitors interact with our website. This includes pages viewed, time spent on pages, browser type, and geographic location (country level only). This data is used solely to improve our website and is not linked to your personal identity. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.

Chatra Live Chat: We use Chatra to provide live chat support. When you initiate a chat, Chatra may collect your IP address and the content of your conversation. Chat data is stored by Chatra in accordance with their privacy policy, available at chatra.com/privacy-policy.

Cookies: Our website uses essential cookies required for basic site functionality and analytics cookies placed by Google Analytics. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.

6. How We Share Your Information

We do not sell or share your personal information with third parties except in the following limited circumstances:

  • With verified exam experts assigned to your case — limited to the exam details necessary to complete your service
  • With our live chat provider (Chatra) and analytics provider (Google Analytics) as described in Section 5
  • With payment processors to facilitate transactions — we do not store payment card data ourselves
  • When required by law, court order, or governmental authority
  • To protect the rights, safety, or property of our company, clients, or the public

Any third party with whom we share data is required to handle it in accordance with applicable privacy laws and is prohibited from using it for any other purpose.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

  • Contact and service inquiry data: retained for up to 12 months after your last interaction with us
  • Analytics data: retained per Google Analytics default settings (26 months)
  • Chat records: retained per Chatra’s data retention policy

You may request deletion of your personal data at any time by contacting us at the email address provided in Section 11. We will process deletion requests within 30 days.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

USA (California — CCPA): California residents have the right to know what personal information we collect, request deletion of their data, opt out of the sale of personal information (we do not sell personal information), and not be discriminated against for exercising these rights.

UK and EU (GDPR): You have the right to access your personal data, correct inaccurate data, request erasure, restrict processing, data portability, and object to processing. You also have the right to lodge a complaint with your local supervisory authority.

Canada (PIPEDA): You have the right to access your personal information and challenge its accuracy, and to withdraw consent for its collection and use subject to legal restrictions.

Australia (Privacy Act 1988): You have the right to access and correct your personal information held by us and to make a complaint to the Office of the Australian Information Commissioner if you believe your privacy rights have been breached.

To exercise any of these rights, please contact us using the details in Section 11.

9. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • End-to-end encrypted communication channels for service delivery
  • Restricted access to personal data — only assigned experts receive the minimum information necessary
  • No storage of credentials or session recordings on our systems

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from anyone under 18 years of age. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at the email address in Section 11 and we will take steps to remove that information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: takemyproctoredexamforme@gmail.com

Website: https://www.takemyproctorexamforme.com

Response Time: We respond to all privacy-related inquiries within 5 business days.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make material changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically.

Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

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